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FREQUENTLY ASKED QUESTIONS
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How do I get a price quote for a Palace Vacation? Our contract with Palace Resorts does not allow us to advertise our discounted rates. Please call us toll-free at 1-866-725-2238 or email us at info@crownvacations.org. You may also fax your request to 1-812-547-8766. Please include the following information in your request: (1) Date of arrival and departure, (2) Number of adults & children traveling (please specify ages of children at time of travel), (3) Hotel preference if any, and (4) Contact information (name & phone #, email address, and/or fax number). Palace Vacations will reply promptly to your request. |
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Is airfare included in your quote? Airfare is not included in our hotel rates. We can provide you with an airline estimate or you may opt to purchase air separately on your own. If you would like air included along with your hotel quote, please include the name of the airport you would fly from. |
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How do I make a reservation with Palace Vacations? After receiving your consent and all necessary information to make the booking, we will reserve your hotel reservation with Palace Resorts and obtain a hotel reservation number. We will then send you a hotel payment form to complete, sign, and return to Palace Vacations. The details of your hotel reservation and hotel payment & cancellation/refund policy will be listed on the payment form. If you wish to book airline reservations, you will be sent a payment form to complete. Names on airline reservations must match exactly as listed on passports. After your airline reservation is ticketed, a copy of the flight itinerary with ticket information will be sent to you. Airline reservations will not be ticketed until full payment and names of passengers are provided. Airline prices are subject to change until the airline reservation is ticketed. |
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HOTEL Reservations: For most hotel reservations, full payment is due within two days after the booking date or the reservation is subject to cancellation. An extended payment policy may be offered for bookings that have a trip date exceeding 90 days from the booking date. AIRLINE Reservations: Airline reservations will not be ticketed until full payment and names of passengers (as on passports) are provided. Airline prices are subject to change until the airline reservation is ticketed. |
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What is your cancellation/refund policy? HOTEL: Refund options with minimal non-refundable administrative cancellation fees are available for all cancellations made up to three (3) days prior to hotel arrival date. Refunds will be issued in the original form of payment. Non-refundable fees may be waived if the hotel stay is rescheduled. Notification to reschedule must be received at least three days prior to original hotel arrival date. Rescheduling is subject to availability, and additional hotel fees may apply if the revised dates are within a higher-priced season. All hurricane-related cancellations and/or refund requests will be subject to Palace Resorts' Hurricane Policy. Purchasing insurance is always recommended when traveling. Although Palace Vacations and Palace Resorts do not offer insurance, you may inquire with companies such as Travel Guard www.travelguard.com and CSA Travel Protection www.csatravelprotection.com for air or land/air coverage.
AIRLINE: Airline cancellation/refund policies vary, depending on the airline and company through which your reservations are booked. Most airlines do not allow name changes on reservations once ticketed, and most airline tickets are non-refundable. Cancellation and change penalties usually apply. Airline reservations made with some charter companies may be fully non-refundable unless you purchase a penalty waiver for an additional fee. If applicable, the penalty waiver must be purchased at the time of booking. Purchasing insurance is always recommended when traveling. Although Palace Vacations and Palace Resorts do not offer insurance, you may inquire with companies such as Travel Guard www.travelguard.com and CSA Travel Protection www.csatravelprotection.com for air or land/air coverage. |
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Is insurance included in the price? Purchasing insurance is always recommended when traveling. Although Palace Vacations and Palace Resorts do not offer insurance, you may inquire with companies such as Travel Guard www.travelguard.com and CSA Travel Protection www.csatravelprotection.com for air or land/air coverage. Please read carefully through the terms of their policies before purchasing so that you know exactly the coverage that you are purchasing. They also have toll-free numbers in case you wish to talk with someone or have further questions regarding coverage. |
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Can I book a stay for less than 7 nights? Palace Vacations offers discounted prices and VIP amenities for stays that are 7 nights or longer. We can offer you pricing for less than 7 nights, but the reservation will not be a VIP reservation and therefore will not include the VIP amenities that are included when you book 7 nights or longer. |
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When do I receive my documents? You will receive your Hotel Confirmation within 5-7 business days after your hotel reservation has been paid in full. You will receive your airline ticket information once your airline reservation has been ticketed. For some charter airline reservations, airline documents will be sent approximately 2 weeks prior to your trip date. |
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How do I know that PalaceVacations and crownvacations.org is legitimate? We are VIP members with Palace Resorts, in good standing since 2001, and we work directly with their reservations departments in Miami, FL. You may verify our membership affiliation and your reservation with Palace Resorts by phoning their central office at 1-800-346-8225. For membership verification or to verify your reservation, follow the prompts for Club Reservations (i.e. press 1 for English and then press 1 for Club Reservations). Tell the agent that you have or are considering purchasing a hotel stay through a VIP member. They will ask you for either our membership number or your hotel reservation number, which we will gladly provide to you through an email or telephone inquiry. We are also a member in good standing with the Better Business Bureau, and you may view company information by clicking the BBB Online link found near the bottom of our Home page. |
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What documents do I need to travel to Mexico? It is recommended to check with your airline or nearest Mexican Consulate for all document requirements. Valid passports are now required for all U.S. passengers traveling to Mexico. Passengers from other countries may be required to take additional documents. A single parent traveling with a minor (under 18) or a minor traveling alone must take written notarized permission from the non-traveling parent(s). If applicable, take a notarized copy of deceased parent's death certificate or "sole custody" or "Father Unknown" documents. |
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What is your Hurricane Policy? All hurricane-related cancellations and/or refund requests are at the discretion of Palace Resorts and based on the terms and conditions set forth by Palace Resorts in their hurricane policy. Their 2009 Hurricane Policy may be viewed online at www.palaceresorts.com/HP.html. If the hurricane policy does not apply to your cancellation/refund request, then Palace Vacations' cancellation/refund policy would apply. |
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How many people can check into one room? Regardless of age, the maximum room occupancy for all Superior rooms is 4 persons, with the exception of Sun Palace which is a couples-only adults-only hotel. |
Home | Beach Palace | Cancun Palace | Sun Palace | Moon Palace
Playacar Palace | Aventura Spa Palace | Xpu Ha Palace | Cozumel Palace
What's Included | Map of Resorts | Golfing | Photo Gallery | FAQ | E-Mail